Frequently Asked Questions

Everything you need to know about shopping for your little one at ebebek.

What is the standard shipping timeframe for ebebek orders?

We typically process and ship orders within 1-2 business days. Depending on your location, standard delivery usually takes between 3 to 5 business days.

Can I return or exchange baby clothing if the size is incorrect?

Yes, we offer a 30-day return policy for unworn and unwashed items with original tags attached. Hygiene-sensitive items like pacifiers or breast pumps cannot be returned once opened.

How do I know which size to buy for my baby?

Each product page features a detailed size guide based on height and weight. Since babies grow quickly, we generally recommend sizing up if your child is between two sizes.

Are the fabrics used in ebebek clothing safe for sensitive skin?

Absolutely. We prioritize organic cotton and OEKO-TEX certified fabrics that are free from harmful chemicals and dyes to ensure maximum comfort for your baby's delicate skin.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

How can I track my package after it has been shipped?

Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the courier's website to monitor your delivery in real-time.